We understand ears ~

We find solutions for individual challenges ~

We deliver care for a lifetime…

Call For An Appointment



Monday-Friday, 8:00 AM – 4:30 PM


Our Professional Services

  • Comprehensive hearing evaluation…. not just a screening
  • Testing done in a soundproof booth by a licensed audiologist
  • Explanation of your hearing loss and its effects on communication
  • Education regarding hearing aid options and alternative treatments
  • Explanation of tinnitus and treatment options
  • Education regarding noise and music exposure and ways to protect your ears
  • Customized fitting of hearing aids and lifestyle-focused programming
  • Customized fitting and lifestyle-focused programming
  • Manufacturer’s loss, damage and repair warranty
  • 30-day satisfaction guarantee
  • In-office maintenance and repairs with loaner aids provided
  • Remote programming adjustments from anywhere
  • Personalized service and dependable customer care

Audiologists are university-trained healthcare professionals and the only experts specifically licensed to identify, evaluate, diagnose and treat hearing disorders. Our training provides us with an understanding of hearing loss and how it relates to hearing aids, noise exposure, tinnitus, drugs that are toxic to the ears, auditory processing and aging. This knowledge makes us the ideal professionals to customize hearing aids to your specific environments and provide appropriate advice regarding your individual challenge. We always take the time to explain your audiogram and its impact on our communication, and then offer realistic treatment options.


Our Providers


Katrina Miller, M.Ed., CCC-A

Katrina received her Master’s Degree in Audiology from James Madison University and has been employed by Shenandoah Head and Neck Specialists since 1998.


 Susan Aicardi, Au.D., CCC-A

Susan received her Master’s Degree in Audiology from James Madison University and her Doctoral degree in Audiology from Arizona School of Health Sciences. She has been with Shenandoah Head and Neck Specialists since 2000.


Katrina and Susan are certified by the American Speech-Language-Hearing Association and licensed by the State of Virginia. They have been the sole providers of SHNS Hearing Services since its inception in 2001

Hearing Aids

  • Our aids wirelessly stream to your smart phone, allowing you to hear phone conversations as well as music, audio books, podcasts and all other forms of audio media directly through your hearing aids.
  •  The free Smart 3D App allows you to make adjustments to sound quality, customize favorite programs, locate the aids if they are misplaced and request remote programming changes which can then be downloaded into your hearing aids via the app.
  • Bluetooth accessories such as TV streamers and accessory microphones are available with all models to enhance speech understanding in the car, at restaurants and during meetings.
  • Tinnitus features allow you to mask the noise in your ears and “retrain your brain” to ignore your tinnitus while providing amplification for your hearing loss

Try Before You Buy


What if hearing aids enabled you to understand your family, friends and co-workers in your listening environments?

What if hearing conversations became more automatic, requiring less effort and resulting in less fatigue and stress?

What if you had the opportunity to determine these things before you buy the hearing aids?

Well you can…with no cost to try and absolutely no obligation to purchase.

We program the latest technology and you “test drive” the aids for one week in your home, work and social environments.

And remember…after your purchase, you still have a 30-day money-back guarantee!




Custom earmolds

Communication and noise protection – Custom occupational earpieces for pilots, earpieces for pilots, medical professionals, air traffic controllers, law enforcement, communications and industrial workers. Custom recreational earpieces for racing, motorcyclists, music, and watersports. Custom filtered hearing protection devices allows basic verbal communication lowering overall sound levels. Custom digital shooting plugs protect hearing from gunshot noise while enhancing ambient sounds for increased situational awareness

Custom swim plugs – to keep water out of the ears during bathing, swimming and watersports..

Custom musician’s products to enhance sound quality and protect –Elite Series Custom In-Ear musician’s monitors with customizable faceplate designs. AC Series Custom In-Ear monitors and CR Series In-Ear monitors for music and motorsports.